• Once an inquiry has been initiated by you, Nightowl Nursing responds within 24 hours with information on ways to get into contact with you to get to know us and make sure we are the right fit for your family and your needs

• We will initiate and arrange a zoom/phone call (usually by Janeapp or Google Meet) after the initial email to follow up about any questions or concerns you may have. We want to make it as seamless for you as possible so you do not need to worry about arranging meetings with us. We work on your time and with your availability.

• When you are ready to have us in your home, we send out our agreement, forms and an invoice for 50% deposit as well as book the first 2 home visits with your family through Janeapp. The agreement & deposit secures our services, the forms help get us prepared for our first home visits and anticipate your household’s needs during our stay.

• You can ask us whether you’d want us to wake you up to help with feedings, remind you of your medication times & help you with mobilization.

• During quiet periods, your nurse will be working on a nursing care plan and/or research questions you may have asked so discussions on the topics can occur the same day or the next home visit.

• Your nurse also may take breaks during quiet periods when she is not needed by you, your family and the newborn.

• During the home visit, the nurse could be equipped with a stethoscope, a thermometer & a baby scale.

• She may do your baby’s temperature, heart rate and breathing rate when needed.

• We will also be in touch with you between home visits to ask about your wellbeing, if you have any questions and concerns as well as book more appointments with you (as per the package you’ve chosen and/or made with us).

Every home visit may be the same or different depending on what you’d like from our nurses. We would like to be able to be there for you every step of the way through your new postpartum journey.

• After the home visits are completed, we will do wellness check-ins once a week for two weeks as per your request. We are open to texts, emails, zoom/google meet calls or phone calls as per your convenience. We understand your family is busy, we will do our best to accommodate any request for time. Wellness checks are provided but not mandatory.

• We love to know how we did and things we can approve upon. We will send you a voluntary survey as well as a chance to give us feedback on Google. We are open to constructive feedback at any time during our time with you & your family.

• We will send you a service deliverables on the number of hours we have done with your family long with any information you’ve asked from us.